The Fastest ITSM Platform
for Small & Medium Businesses
Stop losing IT requests in email threads. Get a fully configured service desk — with workflows, service catalog, and bilingual Arabic-English support — up and running today.
3 months free trial · No credit card · No setup fee · No infrastructure required.
Is your IT team still managing support
in WhatsApp and email?
Most SMEs in Saudi Arabia run IT support through scattered channels — no tracking, no SLAs, no accountability. Here's what that costs you:
Requests Get Lost
Support tickets buried in email threads, WhatsApp groups, or verbal requests — with no record or follow-up.
Zero Visibility
Managers have no view of team workload, pending requests, or service delivery bottlenecks.
Slow Resolution Times
No defined workflows means every request is handled differently — leading to inconsistent, slow service.
Enterprise Tools Are Too Expensive
ServiceNow, Jira SM, and Freshservice are built for enterprises — complex to deploy and priced way above SME budgets.
Enterprise-grade service management,
SME-ready in minutes
EKAO ITSM gives your IT team a structured, bilingual service desk — with service catalog, dynamic workflows, RBAC, and knowledge base — fully configured for your industry the moment you sign up. No consultants. No servers. No months-long rollout.
Everything your IT team needs,
nothing they don't
Multi-Tenant Architecture
Each organization gets its own fully isolated workspace. Your data never mixes with anyone else's — secured at every layer.
Industry-Tailored Setup
Choose Software, Construction, Healthcare, or General — and get pre-built teams, request types, templates, and workflows tuned to your sector.
Role-Based Access Control
SystemAdmin, Manager, Team Lead, Specialist, Employee — five built-in roles with granular permissions. Create custom roles as you scale.
Service Catalog
Publish internal IT services your teams provide. Employees browse, submit requests, and track status — all in one place.
Dynamic Workflow Engine
Define multi-step approval and implementation workflows. Assign steps to teams or individuals. Automate handoffs and escalations.
Dynamic Request Templates
Standardize intake with custom form fields — text, number, date, dropdown, checkbox. Each request type gets its own template.
Policy & Compliance
Create, version, and publish organizational policies. Track employee acknowledgments. Enforce compliance by team or role.
Knowledge Base
Publish help articles, tag by topic, track helpfulness ratings. Reduce repeat tickets by empowering employee self-service.
Real-Time Notifications
In-app alerts for assignments, approvals, status changes, and missed deadlines — keeping everyone aligned without chasing updates.
Bilingual Arabic & English
Full RTL support for Arabic. Users switch language instantly — no page reload. Built for Saudi and Gulf markets from day one.
Start your 3-month free trial — no credit card needed
Get full access to the entire ITSM platform free for 3 months. Raise requests, manage workflows, browse the service catalog.
See every feature in action
Service Catalog
Dynamic Workflows
Dynamic Request Templates
Implementation Queue
Team Management
Policy Management
Knowledge Base
Dashboard Overview
Built differently — for teams like yours
Why not ServiceNow, Jira, or Freshservice?
Enterprise ITSM tools are powerful — but bloated, expensive, and designed for large IT departments. Here's how EKAO ITSM compares.
| Traditional Enterprise ITSM | EKAO ITSM Platform |
|---|---|
| 3–6 month deployment | Live in under 5 minutes |
| $50K+ license + infrastructure | Predictable monthly subscription |
| Dedicated IT team to maintain | We handle updates, security, uptime |
| One-size-fits-all configuration | Industry-specific templates out of the box |
| English-only, no RTL support | Full bilingual Arabic + English (RTL) |
| Complex upgrade cycles | Continuous delivery — always latest version |
Simple pricing — pay only for what you use
Per-agent billing means you never overpay. Scale up or down as your team changes.
Perfect for small IT teams getting started. Pay only for the agents who handle requests.
- Per-agent billing (min. 1 agent)
- Service catalog
- Dynamic workflows
- Request templates
- Role-based access control
- Knowledge base
- Arabic & English (RTL)
- Cloud hosted & backed up
- Multi-tenant management
- Policy & compliance module
- Priority support
For companies with 15 or more employees. Full platform access with priority support and compliance tools.
- For organizations with 15+ employees
- Everything in Starter
- Multi-tenant architecture
- Policy & compliance management
- Industry-tailored setup
- Real-time notifications
- Advanced reporting
- Unlimited request types
- Priority email & chat support
- Onboarding assistance
- SLA tracking
For large organizations, government entities, or businesses needing tailored integrations and dedicated support.
- Unlimited agents
- Everything in Team
- Custom integrations & API
- White-label branding
- Dedicated onboarding sessions
- Custom workflows & templates
- Custom reporting & dashboards
- Dedicated account manager
- SLA guarantee
- On-premise option available
- Staff training included
All plans include a 3-month free trial — no credit card required. Prices are exclusive of VAT. Annual billing available with 2 additional months free. Starter discount applies to the first 12 months.
Frequently Asked Questions
3 months free — start managing IT the right way today
No credit card required. No infrastructure needed. Get full platform access free for 3 months, then pay only for what you use.
