EKAO Soft manages your IT infrastructure, helpdesk, security, and systems so your team can focus on what matters — running your business.
From helpdesk to infrastructure, security to cloud — one provider, complete IT coverage.
Multi-channel helpdesk with Arabic and English support and defined SLA response times.
Network monitoring, firewall management, Wi-Fi, VPN, and LAN/WAN — 24/7 visibility.
Endpoint protection, threat detection, patch management, and incident response.
Automated backups, offsite replication, DR planning, and regular restore testing.
Manage your AWS or Azure environment — cost, security, performance, and billing.
Device setup, software licensing, onboarding/offboarding, and remote support.
Document all systems, users, and assets
Define coverage, priorities, and response times
Set up monitoring, tools, and access
Activate 24/7 management and helpdesk
Monthly reports, QBR, and continuous improvement
Yes. Our helpdesk team is bilingual and handles tickets in Arabic and English with the same SLA commitments.
Yes. We manage hybrid environments — on-premises, cloud, and end-user devices — from a single pane of glass.
Endpoint protection (EDR), vulnerability scanning, patch management, phishing simulations, and incident response — all included.
Either — we can fully replace an in-house IT function or supplement your internal team.
Get a free IT audit and see exactly what EKAO Soft can take off your plate.